Reg Hambly Insurance Brokers LLP
Privacy Policy Statement
Reg Hambly Insurance Brokers LLP respect your privacy. This Privacy Policy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website, or purchasing our products or services you agree to this Privacy Statement in addition to any other agreements we might have with you. This Privacy Statement does not govern the practices of entities that our Company does not own or control, or entities that do not own or control our company or people that our Company does not employ or manage. This Privacy Policy Statement includes the Company’s Privacy Policy Statement.
1. Our Collection of your Personal Information
The information we collect may include your personal information, such as your name, contact information, policy information, financial details, IP address, product and service selections
In addition, we may collect information considered as special category data such as criminal convictions and health where this is relevant to the services provided.
We collect personal information from you at different points, including but not limited to the following:
- when you visit our website;
- when you take out an insurance policy via us; and
- when you contact us for help
- When we correspond with you as a customer or prospective customer
We are a controller of the personal information for the purposes of obtaining insurance quotations for you, when we set up your policy for you and when we make changes to your policy at your request. This may involve the collection of data about other persons who are associated with you and your insurance policy, such as persons insured on your policies, or your employees or representatives. By providing this information about other persons for the purpose of arranging insurance for them under your policy, such as a named driver, employee or travel companion, etc, you confirm that you have their permission to do so and that you have shared this Privacy Policy Statement with them.
We collect information from publicly available sources and third party databases for the purposes of reducing fraud and financial crime, provided such third parties have lawful bases on which to share such personal data with us.
Where you ask us to arrange a contract of insurance where this involves providing information to us relating to children, you confirm that you are responsible guardian of the child.
2. Our Use of your Personal Information
Our Company may use information that we collect about you to:
- perform our contractual obligations to you and deliver the products and services that you have requested;
- manage your customer relationship and provide you with customer support;
- perform research and analysis about your use of, or interest in, our products or services;
- communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that you may hold with us, may be of interest to you either from us, or other third parties;
- verify your eligibility to credit facilities; and
- transfer personal information to third parties for any legally permissible purpose in our sole discretion.
- enforce our terms and conditions
We do not sell personal information to third parties.
3. Our Disclosure of your Personal Information to Third Parties
We may share your personal information with third parties only in the ways that are described in this Privacy Statement:
- we may provide your information to insurers, intermediaries and third party service providers that we use for the purposes of arranging and administering your insurance policy on your behalf;
- we may provide your information to our service providers who perform functions on our behalf such as IT services, finance providers, claims handling and other support services. Usually our service providers sign a standard confidentiality agreement;
- we may share your data with any parent company, subsidiaries, joint ventures, other entities under a common control or third party acquirers. We would direct these other entities will honor this Privacy Statement;
- we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase and direct them to treat the data confidentially;
- as required by law enforcement, government officials, or other third parties pursuant to a court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or Company policies; and other third parties with your consent or direction to do so.
- other third parties with your consent or direction to do so.
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
4. Our Security Measures to Protect your Personal Information
We have appropriate security measures in place to prevent personal data from being accidentally lost, or used, or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business reason to know it. Those processing your personal information will do so in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
5. Our Use of Cookies and Links
Our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site. We also may use cookies to offer you products or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.
We may create links to other web sites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorized by our Company may have links leading to our site. Our Company cannot control these links and we are not responsible for any content appearing on these sites. Since our website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.
6. Our Retention of your Personal Information
We will retain any personal information only for as long as is necessary to fulfil the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Transfers of your Personal Information
Information collected from you may, on occasion be stored and processed outside the UK in any other country in which our Company or agents maintain facilities, and by accessing our sites and using our services, you consent to any such transfer of information outside of your country.
8. Your Access to and Updating of your Personal Information
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. You can make a request for us to:
Provide copies of your personal information, Rectify personal information you think is inaccurate, Restrict or erase your personal information (in certain circumstances) and you can object to the processing of information where the process forms part of our public tasks or is in our legitimate interests, such as automated decision making or profiling, Transfer the information you gave us to another organisation, or to you, in an accessible and machine readable format.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
In some cases, where you make a request concerning your personal information we may not be required or able to carry out your request as this may result in us not being able to fulfil our legal and regulatory obligations under the lawful processing conditions in which we hold your data or because there is a minimum statutory period of time for which we have to keep your information. In such cases, we will inform you of our reasons.
10. Complaints
You have the right to raise a data protection complaint directly with us. Please use the contact details shown below. We will acknowledge receipt of data protection complaints within 30 days of receiving them, and take appropriate steps to respond to them. We will make appropriate enquiries and keep you informed of progress. We will advise you of the outcome of the complaints.
You also have the right to complain to the Information Commissioner's Office.
11. Changes to our Privacy Statement
This Privacy Notice is subject to change. It was last updated on 29/04/2026. If we make changes to this Privacy Notice, we will update the date it was last changed
12. Contacting Us
If you have any questions about this Privacy Statement, our practices or have any concerns please contact our Privacy Officer at:
Address: Unit 1, 28 Molesworth Street, Wadebridge, Cornwall, PL27 7DP
Email : reg@reghambly.co.uk
Telephone: 01208 816440
Cookies
This website is owned by Reg Hambly Insurance Brokers LLP. Here is our cookie policy for this site and the types of cookies we use on it.
What are cookies?
Cookies are small files that websites place on the device you are using to browse the site. Cookies are commonly used to record some aspect of your visit to a site such as choices you have made, or preferences you have set during your visit.
How and why we use cookies
We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things such as managing your accounts, policies, or login details, and applying for products and services. Cookies can also allow us to tailor the content of our website so we can show you services or adverts we think you may be interested in.
Keeping your personal information safe
Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.
We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember Me’ function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only Reg Hambly Insurance Brokers LLP can read this information. The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.
Links to sites provided by others
If you follow a link form our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.